Major Hotel Is a family -owned chain with more than 30 years of history, operating six properties in various regions in Mexico: Culiacán, Navolato, Guadalajara and La Paz. Their hotels are designed for travelers who are looking for a comfortable place to stay before continuing their journey. They offer comprehensive facilities, in-house restaurants, and local foods from guests to experience authentic taste in the region.

We talk to Rodolfo Romo, Online Hotel Managerwho leads the digital chain strategy. Rodolfo shares how Maiisis Hotels have evolved and overcome the challenges of hospitality with the support of the siteminder.

Transition from traditional methods to optimized technology

Apart from its long history, Hotels Maiisis faces significant challenges. This business relies on traditional methods and expensive advertisements that do not provide results. The manual booking system makes work difficult, especially in the reception, so the team needs to modernize their online presence to attract more customers. In addition, the change of staff is another problem that makes it very difficult to maintain a consistent process.

After the siteminder is in the picture, they succeeded in focusing all order channels in one platform using a siteminder Channel manager. This not only makes work easier for the team, but also allows them to focus on guest experiences.

“With the siteminder now to make a heavy removal, the team at the reception can concentrate on customers,” Rodolfo explained.

This change has improved coordination throughout the hotel department and provided trust staff they need to adapt to new technology.

Simpler process, more income

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Simple and clear vision

The siteminder has become a key partner for the Maioris Hotel. The user -friendly platform has enabled property to simplify order management, keep everything under control, and improve customer experience. Besides that, outlook The siteminder provides a clearer vision of who the guests are from and where they are from. This has helped the team develop strategies to attract new markets and increase growth.

Since implementing the siteminder, the results are impressive, according to Rodolfo.

“We have double the income compared to how much it costs to implement this tool.”

This not only shows good investment returns but also positive results when modernizing the process with advanced technology. For rodolfo, technology is not only operational tools but also a way to improve the relationship between guests and staff.

“Customers must control their own experiences,” he explained.

“By using a system that does a lot of work for you, we can focus on offering friendly and personal customer service, not just following the protocol.”