With years of experience in this industry, Galia Hotel has established itself as a group dedicated to hospitality and quality service. Today the company operates 18 properties in various categories and market segments, with a clear vision to become a hotel chain present throughout Mexico, always committed to maintaining excellence in service and warmth that differentiates it to this day.

“In all our hotels, you will always find quality facilities, cleanliness and, above all, a human warmth that makes you feel at home,” said Ángel Mena, Sales Director at Hoteles Galia.

Continuous growth brings new challenges that need to be overcome for this mission to succeed. The day-to-day management of multiple hotels and distribution channels made it clear that the group needed a strategic partner to help simplify processes, maintain greater control and ensure competitive pricing.

SiteMinder: An ally for strategic expansion

In that search, Hoteles Galia discovered SiteMinder, a guest acquisition and revenue management platform that has become a key part of its commercial strategy. Despite initial hesitation, implementation was simple thanks to the tool’s intuitive design and close support from the SiteMinder team.

“As with anything new, we were skeptical at first, but SiteMinder turned out to be so simple and easy to use that we learned it very quickly. Today, after 18 hotels, opening number 19 is the easiest thing in the world!”— Ángel Mena, Sales Director at Hoteles Galia

The difference is immediately felt. Previously, to close availability across their OTAs, teams had to manually log in to seven different platforms; now, with just one click and in less than two minutes, everything is updated.

“SiteMinder is a partner that helps you control everything with just one click. Previously, it was difficult to switch from one OTA to another to make changes; if I wanted to close a connected platform, I had to log into seven different platforms. Now, with SiteMinder, in less than two minutes, the job is done. It’s definitely a tool that makes our day-to-day operations easier.”

The impact on bookings is also tremendous. Thanks to centralized control over inventory and prices, Hoteles Galia is able to increase sales, adjust rates quickly and reach new customers through Request Added. This even allows them to recover last-minute cancellations and maintain high occupancy rates.

Today, SiteMinder is not just part of Hoteles Galia’s day-to-day operations — it has become a must-have requirement for every new property opening in the group. Its ability to integrate with other platforms, the reliability of its technology, and constant innovation make SiteMinder a key partner in the chain’s growth and expansion.