Made in 2016, Edgar Suites quickly established himself as a benchmark in the high -class apartmental sector in France.

The new generation of Aparthotels, Edgar Suites Residences, combines the flexibility and pleasure of apartments with hotel comfort and services.

After conquering Paris, the company then established itself in other big cities in France such as Lille, Bordeaux, Cannes, and Soon Nice, Lyon, and Marseille.

Each accommodation, often three bedroom units, combines space, design, and hotel services to offer unique experiences.

“Our strength is to have taken the best of the hotel-cleaning industry, service quality, receipt 24/7-and to combine it with the convenience of a wide and careful apartment,” explained Grégoire Benoît, one of the founders and director of Operations at Edgar Suites.

With an average period of staying for 5 days, Edgar Suites attracts varying clients: families who visit, business travelers, or long -distance workers. This brand mainly focuses on the environment located in the city center.

“The most important thing is that our guests feel at home, like the locals, with the nearest shops and easy access to public transportation”

At present, this group has more than 20 residences, representing around 1,300 rooms scattered in more than 600 apartments.

We just talked to Grégoire BenoîtUsers of Siteminder Channel Managers.

Extraordinary Customer Experience

Praised by his client, Edgar Suites Baru -this was chosen as the best host in France at AirBnb and won a score of 9.5/10 at Booking.com.

Recognition that reflects the quality of Edgar Suites experience, both in terms of human connection and logistics.

“When you live in Edgar Suites’ apartment, you will find a full taste and perfect decoration, which explains our high ranking. This is really a feedback from our guests who distinguish us from our competitors. Thanks to them, our place of residence is often high, no matter the city,” said Grégoire Benoît.

Optimizing Reservation Management with Siteminder

The acquisition of the Siteminder channel manager in 2020 significantly relieved the workload of the Edgar Suites Digital Team, which, on the early days of 2016, must be very dependent on manual data entries.

The fluidity and efficiency of the siteminder technology allows groups to focus on the core business: hospitality.

“We are not a technology company; we are hospitality business people. Our job is to welcome and serve guests every day. That is why we choose the Siteminder, the best channel manager on the market,” said Grégoire Benoît.

Over the past five years, the siteminder has ensured a smooth and bug -free update from the availability of company rooms in all channels (Booking.com, Expedia, their website), synchronized with their PMS, Mews.

Simplicity, efficiency, and time savings

“Siteminder channel managers fulfill our expectations perfectly by renewing our availability and tariffs in the right place, at the right time, and without bugs, which are very convincing,” said Grégoire Benoît.

Results: There are no more reservation or reservation errors, and the operational team is freed from a time -consuming task.

Where the digital acceptance team once had to manage manual errors every day, they now hardly find incidents.

Effective pricing strategy thanks to the siteminder

Thanks to the sophisticated features of the siteminder, Edgar Suites can easily adjust price strategies throughout the online travel site. “Our goal is to ensure equivalent net income, regardless of the platform used by customers.”

This dynamic management also helps maximize group profitability by limiting excessive commissions.

More direct order thanks to demand plus

In addition, the Demand Plus Siteminder option allows Edgar Suites to increase the online visibility of his apartment, especially through better SEO on Google, and to increase direct order.

“This reduces our dependence on third -party platforms while maintaining a strong brand image.”

Edgar Suites continued expansion with the opening of 4 to 6 new residences per year.

The use of the siteminder has increased booking by around 10% by ensuring the right price, at the right time, in the right channel.

Siteminder, a reliable and responsive partner

Siteminder offers 24/7 customer service, ensuring that users are always supported.

Grégoire Benoît praised the team’s work: “Customer service is perfect. Whatever the request, everything is done very quickly, and the siteminder is very responsive.”

He did not hesitate to recommend a solution to his fellow hospitality: “This is only number 1 on the market. There is no regret, even five years after our choice. If you are looking for a reliable, smooth, and free bug-free channel manager, this is one for you.”

Thank you very much to Grégoire for this interview. We hope that Edgar Suites will continue to be successful with their future projects.