House Salles Is an exclusive boutique hotel in Tequila, Jalisco, Mexico. Located near El Tequileño Distillery, an icon brand with a rich tradition in this region, the hotel was originally designed for refining visitors but only opened the door to the public in 2020 and since then became a popular destination.

With 24 rooms, swimming pools, spas, and roof terraces facing the magnificent Tequila volcano and Sierra Madre Occidental, Casa Salles offers a unique experience for guests, most of whom are international visitors who want to immerse themselves in local culture.

To learn more about how this hotel has developed and embraced technology, we talked to it Margarita Pérez, General Manager In Casa Salles.

Connectivity and operational challenges require smart solutions

Before implementing Siteminder technology, Casa Salles faced several distribution management challenges. Poor connectivity causes distribution problems, while the manual process that takes time makes inventory updates difficult and vulnerable to errors. Without the right integration between operations and management, overbooking is a recurring problem that results in significant business losses.

The siteminder is able to change the way Casa Salles manages its operations.

“This is the first time I have a high percentage of direct ordering, thanks to the siteminder ordering machine. People -really click on our website and use the order button. This is really helpful to us when they are looking for accommodation in Tequila,” Margarita explained.

Some main improvements include:

• Enhanced connectivity: Siteminder provides unlimited connectivity and reliable integration with Property PM.
• Automatic Rates: Thank you for the siteminder Channel managerCasa Salles now enjoy automatic tariff updates, improving daily operating management.
• Real-time reporting: My site Outlook Providing clear and detailed reports that help the team in Casa Salles better define their strategies and assess their performance at any time.
• Significant growth: Casa Salles recorded an increase in revenue of 62% compared to 2023. Orders also grew by 46%, with direct booking leading the road.

Smooth operations and easy income making

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Changes to the winning strategy

Thanks to the siteminder, Casa Salles has stressed its operations and left a manual process that takes too much time to affect the team’s workflow. Now, guests enjoy more personal experiences, because they can easily add extra to their residence with clear information, easily accessible, in front of them.

In addition, the siteminder provides the tools needed to better understand the local market and show a clear target audience every season.

“Knowing where the order comes from and what we have to focus on is the key to becoming a destination hotel for people.”

The results achieved by Casa Salles are proof that investing in technology not only increases daily operations, but also enhance guest experience and increase income. Since choosing a siteminder, the operation runs more smoothly, as evidenced by a greater reputation and guest loyalty. Suggestions Margarita Pérez for fellow simple hospitality business people: If you want to streamline operations and provide better guest experiences, you need reliable technology partners.