Brands that symbolize luxury experiences

Fiji Vomo Island Is a private island paradise in one of the most beautiful places on earth. Located inside the Mamanuca Islands, Vomo Island is home to clear waters filled with marine life and some of the best snorkeling conditions in the world. There is even a small island nearby (small vomo coine) that can be ordered by guests exclusively for the most perfect day, enjoying the original beach and relaxation that feeds the soul.

With 25 years of history under the current ownership, this luxury resort includes 28 villas and six perfect two -bedroom accommodations for families traveling and groups looking for connections and restoration.

Karen Marvell, Director of Sales and Marketingsays this is one of the main selling points.

“More and more families want to go and bring their children and as soon as you mention the luxury of everyone thinks it is only an adult. But this is a resort that welcomes the family,” he explained.

“Is it a close family, extended family, or group of friends, everyone wants to connect and have fun.”

With amazing white sandy beaches, tennis courts, nine-hole golf courses, mountain hiking paths, restaurants and swimming pools beside the beautiful villas, it is not surprising that Vomo has received his star reputation. Offering this premium service is one of the biggest fun of work for Karen, which has a 35 -year career in the Fiji hospitality industry.

“To meet the guests you have spoken to before their lives and see them enjoying the fruits in real-time and just having fun at the resort is a beautiful part of working in a place like Vomo,” he said.

Encourage operational success with smooth technology

For almost 10 years, Vomo has used Siteminder platform To support the distribution and ordering process – the trip that starts with the need for smooth PMS integration.

“At that time we needed something that would work with our property management system and we liked what we saw from the functionality of the siteminder,” Karen said.

“At that time we were still not sure about what technology would carry so that the fact that it was based on a monthly subscription where we were not locked were the winning features for us. But that was not a problem because the development and seteminder settings were so simple from the start.”

Advance quickly to today, and the siteminder helps Vomo welcome more guests than before, both from the OTA connection and direct reservations through the award winner Channel manager And ordering machine. As a result of travelers who are becoming increasingly proactive with online ordering online, technology such as the siteminder is increasingly important for the accommodation business to achieve success.

More of our partners-not only OTA but also a travel partner-want connectivity where at any time, day or night they can check our inventory and secure the period of residence. We are a property with a very high residential and the main time so that for people to be able to jump and take our accompets that are always above, I am a very useful founder, is a very useful thing and a siteminder.

“As long as you have enough information and details in your ordering machine, people are much more comfortable with the safety and safety of online orders, and like the comfort of ordering in their own time and carefully choose what they want. Siteminder supports us perfectly with it.”

Optimizing efficiency and simplicity

With an increase in demand from guests who prefer to order directly, Vomo has more customer touch points to be managed, which according to Karen can take time. Fortunately, the siteminder has been able to overcome this challenge directly through real time automation and user -friendly interface. With the highest service quality to uphold and repeat a very common visit, Vomo needs a system that allows speed and smooth guest services.

“Especially with luxury property -you not only accept reservations and take credit cards. We want to know about their travel plans. We want to be personally able to meet them at the airport. We want to personally take them to Marina and take them to the ship to the island. Before they come, we want to know whatever is in it.

“The overall efficiency carried by the platform has a big impact. The fact that the team can come in the morning and there are many orders sitting there in an easy format to act. You can quickly lock it, add a few things to the reservation and everything is done. This must have spitted the reservation management process.”

With up to eight staff members who use this platform, the ease of use is very important with reports and full analysis of siteminder data helping property to make smarter distribution decisions and income management.

Vomo sees the expanded growth and reach of income, supported by the siteminder

Vomo went from strength to strength, soaring to the momentum of direct order, guests who returned, and new channel connections.

Business now has a mixture of channels included 60% direct orderwhich has encouraged the extraordinary 64% Guest Return Level Thanks to extraordinary customer service and amazing resort experience.

Assisted by the manager of the Siteminder channel and the ordering machine, Vomo has seen a strong income growth in the last two years, with ordering machines produce 79% increase and newly adopted channels such as Expedia, Flight Center, Webbeds, and Tourplan Show Strong advantages and three digits average.

With the siteminder platform, it makes it easy for Vomo to connect, configure, and manage several income streams from one dashboard, the future continues to look bright.

Overall, there is a good reason for Vomo to invest in the siteminder and never look back. With superior infrastructure and strong capabilities, this is the perfect solution to support brands with the same strong reputation for excellence.

“Easy connections, strong integration, generous monthly subscription models, and data that are always accurately combining perfect with intuitive functionality,” said Karen.

Thank you, Karen, for all your valuable feedback and we hope that Vomo Island Fiji is the most successful in the future!