In heaven tulum, Alito Hotel Tulum Prominent as a shelter from the design of bohemian and organic architecture. More than just a hotel, this is a deep health experience in nature. To share his unique hospitality with the world, he discovered technology as his biggest ally.

With 32 rooms and a special location in the Jaguar National Park Reserve, Alito attracted travelers who were looking for authentic relations with the environment.

Growth of growth is a challenge to overcome

Like many hotels with a personalized approach, Alito faces significant challenges. Reservation management is a complex process and mostly manual. That is why the team switched to the Golden Collection Hotels for expert guidelines on the income and tools needed to implement it.

“We are very dependent on WhatsApp and email to confirm ordering, which causes excessive book errors and availability. It is clear that we need experts in consultation and technology to help us scale of operations without losing control.”

Industrial experts and technology provide strong solutions

That’s when Alito decided to implement a siteminder, a platform that allowed them to focus and automate their distribution. Thanks to the strategic support of the Golden Collection Hotel – Expert in Hotel Consultation – Its implementation is very smooth.

Synergy between the latest system of the Siteminder and Golden Collection special expertise is the key to achieving successful results. Together, they provide a hotel for all-in-one solutions that not only optimize operational processes but also increase visibility and performance. Collaborative work proves that combining expert knowledge with strong technological tools leads to results that exceed expectations.

The results come quickly. This hotel saves between 20 and 25 hours per month for administrative tasks. Most importantly, the impact is shown in NU

Mbers. Only in the first half of 2025, Alito Hotel Tulum produced more than 9.7 million pesos in revenue – an extraordinary 32% increase compared to the previous year – and Skyr’s residenceOcketed from 27% to 73%.

“Siteminder is a fundamental tool in our income strategy,” Management stressed.“Our favorite features are level management and centralized availability. Being able to update several channels in seconds with adjusted prices has given us extraordinary agility, increased profitability, and reducing errors.”

Integration with the hotel management system ordering system (PMS) Arpon and Mirai has become the key to achieving smooth operations and increasing direct sales conversion. They also highlighted the technical support of the siteminder as “fast, personalized, and multilingual, which is very important to solve questions quickly.”

Smooth experience from beginning to end

For Golden Collection and Alito Hotel Tulum, technology is a machine that allows the human team to focus on what is actually important: guests.

“From ordering to check-out, we aim to offer a smooth, inspiring, and authentic experience. Thanks to the technology and dedicated teams, we make sure every time he lives in Alito memorable.”